Explore Colocal’s Commitment to Your Privacy
Learn how Colocal protects your personal data and upholds transparency, ensuring your trust as you enjoy our travel services.
Who Are We?
Colocal
- Email: info@colocal.be
- Website: www.colocal.be
- VAT: BE1026.817.551
Colocal is a Belgian-Colombian travel company specialising in organising unique, authentic, and small-scale trips to Colombia. We aim to connect travellers with local culture and contribute to a positive impact.
What Personal Data Do We Collect?
When you visit our website, communicate with us, or book a trip, we may collect the following personal data:
- Full name
- Email address
- Telephone number
- Date of birth
- Nationality
- Information regarding travel preferences and requirements
- Any medical information (only if voluntarily shared by you and necessary for your safety and well-being during the trip)
- IP address (via cookies and website analytics)
Why Do We Collect This Data?
We collect and process your data for the following purposes:
- To keep you informed about new travel opportunities and offers, exclusively if you have explicitly subscribed to receive such communications.
- To accurately process and manage your travel bookings.
- To communicate with you regarding your trip, enquiries, or our services.
- To comply with legal and regulatory obligations.
- To continuously improve our services and website (e.g., through anonymised statistics and analytics).
Who Has Access to Your Data?
Your data is only shared with third parties when strictly necessary for the provision of our services or to comply with legal requirements:
- Local partners in Colombia: Such as hotels, transport providers, local guides, and tour operators, exclusively to the extent relevant to your specific booking and travel itinerary.
- Accounting and legal partners: To comply with our legal and tax obligations.
We will never share your data with commercial third parties for marketing purposes without your express consent.
Your privacy questions answered
Find clear and friendly explanations about how we protect your data and respect your privacy rights.
COOKIES
Our website uses cookies to enhance the user experience. Cookies are utilised for:
Ensuring the technical functionality and security of the website.
Analysing website usage and visitor behaviour (via Google Analytics or similar analytical tools) to optimise our website. You always have the option to disable cookies via your web browser settings. Please note that doing so may affect the functionality of the website.
Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, theft, or any form of unlawful processing. This includes, but is not limited to, encryption, secure servers, strict access control, and regular security audits.
How Long Do We Store Your Data?
Personal data is retained for as long as necessary for the purposes for which it was collected. For legal purposes, such as tax or accounting obligations, we store data for a maximum period of 7 years. For marketing purposes, we will retain your data until you unsubscribe or request us to delete your data.
Questions or Complaints?
If you have any questions about this privacy policy, or wish to exercise any of your rights, please do not hesitate to contact us at info@colocal.be.
You also have the right to lodge a complaint with the Data Protection Authority (DPA) if you believe your rights regarding the processing of personal data have been violated. You can contact the DPA via www.gegevensbeschermingsautoriteit.be.
Your rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:
Right to Withdraw Consent: If the processing of your data is based on your consent, you have the right to withdraw this consent at any time. To exercise these rights, please contact us at info@colocal.be. We will address your request within the statutory period.
Right of Access: You have the right to request what personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You have the right to have your personal data deleted under certain conditions.
Right to Object: You can object to the processing of your data.
Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.